Before You Begin
🔗 Use the GraphQL Playground to execute the queries in this guide.
Prerequisites
- Authentication: Use a Service Account token.
- Permissions: Ensure your token has permissions to view automations.
- Action ID: Identify the action to retrieve initial values for.
Step 1: Find the Action ID
- Refer to our Automation Actions to retrieve the available actions and get the IDs.
Setp 2: Query Automation Initial Values
Use the automationInitialValues query to retrieve initial values for a given action. For now, the only action that has default initial values is the apply_sla_rules action.
{
automationInitialValues(actionId: "apply_sla_rules") {
action_params {
slaParams {
monday {
startHour
endHour
enabled
}
tuesday {
startHour
endHour
enabled
}
wednesday {
startHour
endHour
enabled
}
thursday {
startHour
endHour
enabled
}
friday {
startHour
endHour
enabled
}
saturday {
startHour
endHour
enabled
}
sunday {
startHour
endHour
enabled
}
timezone
}
}
}
}
actionId: (Required) The action to retrieve initial values for.
Key Fields Explained
action_params: A json with the initial values for the action configuration.
Example Response
{
"data": {
"automationInitialValues": {
"action_id": "apply_sla_rules",
"action_params": {
"slaParams": {
"monday": { "startHour": "09:00", "endHour": "18:00", "enabled": true },
"tuesday": { "startHour": "09:00", "endHour": "18:00", "enabled": true },
"wednesday": { "startHour": "09:00", "endHour": "18:00", "enabled": true },
"thursday": { "startHour": "09:00", "endHour": "18:00", "enabled": true },
"friday": { "startHour": "09:00", "endHour": "18:00", "enabled": true },
"saturday": { "startHour": "00:00", "endHour": "00:00", "enabled": false },
"sunday": { "startHour": "00:00", "endHour": "00:00", "enabled": false },
"timezone": "America/Sao_Paulo"
}
}
}
}
}